SERVICE PLANS

Damascus Fuel Service Plans help you avoid big, unexpected bills and guarantee prompt response when you need help.

COMFORT PLAN

$239 per Plan year (Revised this year)

Our revised Comfort Plan reflects typical plan usage by Plan holders while addressing the ever-increasing costs of parts and materials and general business expenses. Coverage includes the Annual Tune-Up and the following items to prevent problems and increase your system’s efficiency and performance. Also, by purchasing the Plan you are eligible to qualify for 50 Damascus Dollars. Comfort Plan Customers: The per hour labor rate for any non-covered burner service is billed at our lower Service Plan Labor Rate as added saving to you!

CONTROLS

  • Cad Cell Relay (Heating Only) (Note: A/C Ready Kit NOT Covered)
  • Barometric Draft Regulator
  • Circulator Control
  • Emergency Switch (Not Wiring)
  • Single-Acting Aquastat
  • Thermostat (Manual Heat Only)

BURNER REPLACEMENT PARTS

  • Burner Blast Tube (Std. Size)
  • Burner Flange Gasket
  • Cad Cell Assembley
  • Delayed oil Valve Coil
  • Electrode Assembly
  • Nozzle Adapter
  • Burner Coupling
  • Burner Motor
  • Cad Cell Eye
  • Delayed Solenoid
  • End Cone (Std-No Special Order)
  • Ignition Wiring
  • Nozzle Line
  • Burner Fan
  • Buss Bar Transformer Leads
  • Delayed Oil Valve
  • Electrodes
  • Nozzle

 FUEL SUPPLY PARTS

  • Flare Fittings at Fuel Pump
  • Fuel Filter Complete
  • Flare Fitting at Fuel Filter
  • Fuel Pump
  • Fuel Pump Strainer
  • Fuel Filter Cartridge
  • Fuel Pump Bleeder
  • In-line Oil Valve

LABOR RATES FOR COMFORT PLAN CUSTOMERS

Comfort Plan Customers will have the above listed parts replaced at no-charge and the labor for the replacement of those parts will be provided at no-charge for service provided DURING NORMAL WORKDAY HOURS. CONSEQUENTLY, ANY AFTER-HOURS, WEEKENDS, OR HOLIDAY LABOR SERVICE WILL BE BILLED AT THE PREVAILING RATES FOR SERVICES PROVIDED, WITH NO-CHARGE FOR THE PART(S) IF COVERED UNDER THE PARTS LISTED ABOVE FOR THE COMFORT PLAN. NO AFTER-HOURS LABOR IS INCLUDED IN THIS PLAN.

PREMIUM PLAN

 NEW COVERAGE! $359 per Plan year

The  NEW Premium Protection Plan provides a level of enhanced coverage for both our Hot Water Boiler and Warm Air Furnace customers for added peace of mind. This Premium Plan includes the Annual Tune-Up and all Comfort Plan parts plus the significant addition of the following parts and services. Premium Plan Customers: The per hour labor rate for any non-covered burner service is billed at our lower Service Plan Labor Rate and as a result it gives added savings to you!

HOT WATER BOILER SYSTEM PARTS

  • Air Vent/Hi Vent (Limit 1)
  • Blow Down Valves
  • Circulator Impeller
  • Circulator Switch
  • Combustion Chamber (If Accessible)
  • Extrol Tank
  • Flow Valve
  • Mixing Valve (Limit 1)
  • Taco Zone Valves (Limit 1)
  • Taco Powerhead (Limit 1)
  • Zone Valve Motor (Limit 1)
  • Boiler Valves (Limit 2)
  • Circulator Motor (Limit 1)
  • Circulator Wicking
  • Complete Taco Circulator (Limit 1)
  • Feed Valve
  • Low Water Cut off
  • Pressuretrol
  • Relief Valve (Limit 1)
  • Transformer – Low Voltage
  • Zone Valve Relay (Limit 1)
  • Bearing Assembly (Limit 1)
  • Circulator Coupling
  • Circulator Motor Mounts
  • Combination Control
  • Expansion Tank
  • Fitrol Tank
  • Mixing Valve Element (Limit 1)
  • Purge Valve at Boiler (Replace Only)
  • Solenoid Valve
  • Triple-Acting Aquastat
  • Zone Valve Stem (Limit 1)
  • Pressure Temperature Gauge

WARM AIR FURNACE SYSTEM PARTS

  • Air Diffuser (Limit 1)
  • Blower Motor – 1/3 hp
  • Blower Motor – 1/4 hp
  • Blower Wheel
  • Fan Limit Switch
  • Blower Pulley
  • Fan Relay
  • Std 1″Disp. Air Filter (Limit 2)
  • *Electronic Control Boards NOT Covered
  • *ECM, Constant Torque Belt-Drive Motors NOT Covered

SERVICES

  • Bleeding of Radiators (Where Accessible),(1 Hour Maximum in Plan Year)
  • Purging of heating system (1 Hour Maximum in Plan Year)
  • Adjust Boiler Pressure

LABOR RATES FOR PREMIUM PLAN CUSTOMERS

For Premium Plan Customers, any covered part in the Premium Plan that becomes defective due to normal use will be replaced at no charge for the part and labor to replace that part for service performed during “regular” work hours. After-Hours Emergency Service will be provided at no extra charge when the emergency situation is caused by a part covered under the Premium Plan.  Any non-emergency labor or service performed on a non-covered part during after-hours, weekend, or holidays will be billed at the prevailing rates for overtime labor with no-charge for any part(s) covered under the Premium Plan. Parts and Labor required on items not specifically included in the Plan will be billed at prevailing rates. Damascus Fuel Company, Inc. will determine the emergency status of a service request and that determination is binding to the parties.

HOT WATER HEATER PLAN

(Oil Fired Water Heaters) $179 per Plan year

When purchased with any other plan, this add-on coverage for your residential oil-fired hot water heater assures you will be tuned-up and thoroughly inspected, with the following parts repaired or replaced, including the labor for those parts.

  • Aquastat
  • Burner Coupling
  • Burner Motor
  • Emergency Switch
  • Ignition Transformer
  • Relief Valve
  • Burner End Cone
  • Cad Cell Eye Assembly
  • Fuel Oil Filter Cartridge
  • In-line Oil Valve
  • Barometric Draft Regulator
  • Burner Fan
  • Cad Cell Relay
  • Fuel Oil Pump
  • Nozzle
  • Nozzle Line

ECONOMY PLAN

NEW LOWER PRICE! $129 per Plan year

If you want the basic professional tune-up, this is your plan.  You will have the satisfaction of knowing that we have inspected your heating equipment and it is in its most efficient operating mode for the upcoming season.  The Economy Plan now includes the Annual Tune-Up as described in this plan. By purchasing this plan, you are eligible to qualify for 50 Damascus Dollars. Economy Plan Customers: The per hour labor rate for non-covered burner service is billed at out lower Service Plan Labor Rate as added savings to you!

 

ANNUAL TUNE-UP

This Tune-Up is included in ALL Plans!

The Annual Tune-Up is included in all of our Plans and will be performed once during the service agreement term during normal working hours as scheduled by our office. The Annual Tune-Up includes:

  • Test and adjust oil burner for maximum efficiency.
  • Visual inspect of combustion chamber, as accessible.
  • Clean & check electrodes ad nozzle assembly.
  • Replace Air Filter (Std. 1″ Disposable Series Only), if necessary.
  • Replace Oil Filter Cartridge, if necessary.
  • Replace Burner Nozzle, if necessary.
  • Oil Motors on burner, fans circulators.
  • Check safety & operating controls.
  • Check oil tank & lines for visible leaks.
  • Vacuum furnace, flue-pipe if necessary.
  • Vacuum chimney base if necessary & accessible.

DAMASCUS DOLLARS

It is our goal to reward our loyal service plan customers, therefore , for each consecutive year you purchase a service plan you earn up to 50 Damascus Dollars (to a maximum of 500). These dollars are to be used as credits when you purchase specific equipment that is also installed by Damascus Fuel Company. The credits are non-transferable and have value only as a credit towards the following equipment that is purchased and installed from Damascus Fuel Company, Inc.

Boiler.……………………………….500 Damascus Dollars

Chamber……………………………150 Damascus Dollars

Oil Tank…………………………… 200 Damascus Dollars

Complete Oil-Fired
Hot Water Heater……………250 Damascus Dollars

 

Terms & Conditions

  1. See specific plan for the applicable labor and parts coverages for that plan.
  2. Service Plans do not cover any parts or labor, secondary or consequential damages, or injury to persons or property when equipment failure is due to: (1) any part not expressly included in the plan and/or obsolete, Special Order, unavailable, or inaccessible parts; (2) any part failing during A/C use; (3) vacant or unattended premises; (4) lack of oil when delivery is delayed due to past due balance or delinquency; (5) lack of oil for Will Call account; (6) any pre-existing conditions of equipment; (7) switches in “off” position; (8) thermostat not calling for heat; (9) batteries, blown fuses or tripped circuit breaker; (10) any piping not related to heating system; (11) fuel flow problems, i.e. sludge and/or water, and damages resulting from  or directly related to oil storage tanks and lines; (12) any frozen heat  pipes or oil lines; (13) radiators & valves, hydronic baseboard, bleed valves and piping; (14) water conditions (hard, acidic, etc.) affecting controls/piping are not covered; (15) anything except that which is caused by ordinary usage.
  3. The length of this plan is one year, and will automatically renew unless terminated by either party. In the event of cancellation no refunds will be made for any unused portion of the plan. If the home is sold within the plan year, the plan may be transferable to the new owners. Plans are subject to change and are renewed under the coverages/terms in effect at the renewal date.
  4. This plan will become void if (1) all fuel requirements are not purchased from Damascus Fuel Company, Inc.; (2) anyone other than a Damascus Fuel serviceman performs any work on the oil burning equipment; (3) the account is not in good credit standing.
  5. Damascus Fuel Company, Inc. reserves the right to reject any service agreement if, upon inspection during the plan year, the system or environment is found to be in unsatisfactory condition or inaccessible. Unoccupied or Vacant homes or dwelling are not eligible for any plan coverage, and any existing plan will be voided and terminated.
  6. This agreement does not cover damage caused by power interruptions, war, Acts of God, accidents, fire damage, flooding or other water damage, freezing, government regulations, strikes, riots, etc. or any other conditions beyond the control of Damascus Fuel Company, Inc.
  7. Customer shall be responsible for the condition and maintenance of the fuel oil tank, tank valves, and lines. Damascus Fuel Company, Inc. assumes no liability for the tank or lines. Plans do not insure against tank or line leakage or any damages to persons or property, the atmosphere, any water or body of water resulting from tank or line leaking.
  8. Not all equipment is eligible for service plan coverage, including but not limited to Riello equipment; Buderus equipment; 2-stage burners; owner supplied parts; humidifiers and air cleaners/purifiers and the related parts and service. Thrush valves, balancing valves, purge valve in original piping are not included in plan coverages.

 

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